If you're looking for someone to care for or just bath your pet, Riverbend is the place to go!
Great hair cut for my golden doodle she looks like a princess.
Very friendly staff takes great care of my dog!
I am angry and I feel me and my pet were disrespected in this situation. Just make sure your requests are on your file and fulfilled. It's truly sad my animal had to suffer because of a neglectful weekend worker.
Good boarders for dogs but they could use a little better customer service. I called the week before asking about boarding for my bird while we moved so all of our animals could be at the same place. The woman who answered said that it wouldn't be a problem, they treated exotics, and she just wanted to make sure they had a place to put her so she wouldn't disturb the dogs and cats. I worked on other details of the move thinking she would call me back in a day or two but never heard back. So, I called the day before we were going to drop everyone off to confirm they had all the paperwork on my two dogs and ask whether we needed to bring a cage for our parrot. The woman I spoke with the second time said they no longer board birds and asked who did I speak with the first time the week prior. Of course, I didn't get her name because I didn't think she was lying to me, so I had to scramble at the last minute to find a THIRD vet (Riversbend is not my primary vet) to board my bird. Long review short, they're great with dogs, but considering all the hassle, I will be taking all my kids to a different vet next time. (I would have pulled my dogs if it wasn't for juggling more paperwork at the last second because I really do not like being told one thing, including that I would get called back regardless of the decision, and then never hear back at all.) Otherwise, they were very kind and helped me get both puppies in the car even though we forgot their leashes. I just wish they had told me the first time I called or shortly thereafter that they no longer boarded birds, so I could change plans based on my needs, not theirs.
Before I made my reservation and when I was dropping off my dog I had told them to note that he is anxious and will need a bone in his kennel at all times over the weekend. I pick him up and to my surprise he has a laceration on his nose from digging at the kennel. First I was mad at the fact that they never gave me a courtesy call to let me know my dog was injured while in their care. Then, to my dismay I get home and both packages of brand new bones I supplied them with to keep my dog calm, neither of them were even opened. They disregarded my requests and allowed my dog to injure himself without even trying to distract him.
I made another reservation with them at pick-up for a week and a half... I will be looking elsewhere for that week and a half and this will be a last stitch effort if I don't find anything.
Riversbend Boarding Grooming is a US Veterinary Care based in Big Rapids, Michigan. Riversbend Boarding Grooming is located at 10565 Northland Dr, Big Rapids, MI 49307, USA.
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